Refund / Cancellation Policy
Effective June 22, 2026
This policy explains how refunds and cancellations are handled for Hat Rack Group services.
Custom services
Hat Rack Group provides custom consulting and application development services. Engagements are scoped individually rather than sold as a fixed off-the-shelf product.
Payment structures
Depending on the engagement, payments may take the form of deposits, milestone payments, retainers, subscriptions, or project fees. The structure that applies is defined in the relevant proposal, invoice, SOW, or service agreement.
Refunds for work performed
Because work is custom, fees for work already performed may be non-refundable once work has started, unless the applicable agreement states otherwise.
Cancellations
Cancellations and any associated refunds are governed by the applicable proposal, invoice, SOW, or service agreement for your engagement. Where an agreement specifies notice periods or refund terms, those terms apply.
Billing questions
For billing, refund, or cancellation questions, contact contact@hatrackgroup.com and reference your engagement or invoice.
Note
This page is provided for general information and transparency. It is not legal advice. Hat Rack Group may update these terms from time to time; the version posted here is the current one.